Frequently Asked Questions
Everything you need to know about our home decor, shipping, and quality standards.
What materials are used in Luca-S home products?
At Luca-S, we prioritize sustainability and durability. Our furniture and textiles are crafted from responsibly sourced hardwoods, organic cotton, and recycled metals to ensure your home pieces last for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location, including full assembly and packaging removal.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-returnable.
Do you offer international shipping?
Currently, Luca-S ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by region and will be calculated at checkout.
How can I track the status of my furniture delivery?
Once your order is processed, you will receive a tracking number via email. For large freight items, our delivery partner will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.